The Center for Applied Management Practices (CAMP) founded in 1998 is a veteran owned business, with offices in Denver, Colorado and Harrisburg/Camp Hill Pennsylvania.
Its mission is to create and provide innovative management tools, software, training, and evidence-based practices that support the management, accountability and continuous improvement of private non-profit and public organizations engaged in the delivery of health and human services.
In its first 10 years, CAMP provided curriculum development, training, database management, and services supporting the administration of health and human services agencies including planning, strategic planning, research, evaluation and analysis. Occasionally, CAMP was consulted by these agencies in their search for a suitable software solution that was cost effective as well as supportive of their data collection, analysis, and reporting needs. CAMP did not represent or take a fee from any vendor and acted as an impartial broker matching the needs of the agency with the appropriate software vendor.
Learning from these experiences, CAMP began development of its own software applications leading to its current state-of-the art application, eLogic Genesis.
eLogic Genesis + Client Portal
eLogic Genesis or eLogic is a web-based application that supports the management and operations of health and human services agencies as well as administering direct client services and case management. It is available as subscription-based software with no hidden fees. A subscription is a software license fee that can be renewed annually. Our subscription-based model allows us to continually update and improve our existing features to better meet the needs of our customers. We believe in price transparency and by purchasing a subscription to eLogic Genesis, you gain access to all the new features when released, no additional charges. eLogic is a cloud-based service and is accessible anywhere users have Internet access.
Our Approach to Customer Driven Software
eLogic closes the gap between software, agency management and service delivery.
We strive to empower organizations to make a bigger impact within their community by reducing and in certain situations, eliminating unnecessary work processes that can be managed with easy-to-use software, allowing better utilization of scarce staff resources/time, to work directly with clients.
eLogic was created as an entirely new software application that reflects the input of our user base and other interested parties, built from the ground up by our in-house developers. Our approach to software is entirely focused on our customers and their use of the system and can be characterized as customer led. We do not create products based on what we perceive are the needs of end-users. Instead, utilizing user feedback testing and other quality assurance standards, we include interested users in every step of the development process.
eLogic is both a CMS (Content Management System) and a CRM (Customer Relationship Management) system. It can be used to manage the organization’s content and various data needs while supporting staff working with clients and other community-based organizations. With eLogic, we take both a reactive and proactive approach. We are reactive to our customer’s needs as their use of our system grows and changes. We are proactive in connecting with our customers to regularly receive their feedback on how we can improve our software to continue meeting their changing needs.
At CAMP, we only release new features after we take a representative sample of our users and gather their feedback from preliminary testing, and again, with a select number of users when the feature is in the beta phase. We like to challenge ourselves to take risks and occasionally we miss our mark and go back to the drawing board. Our customers/users have a voice during our process of developing new features. They are not only our customers, but they are our collaborators. This is how we keep our customers happy and continue to meet their ever-changing needs.
Acquiring eLogic Genesis
If you are considering acquiring or have already acquired eLogic, our team will work with your organization to discuss your needs, determine how to meet those needs, and develop an implementation and training plan to maximize the utilization and effectiveness of your software investment. Key features will include, creating a universal intake function for all the agency’s programs and services, creating dashboards for visualizing and displaying data for internal management and external reporting, developing work processes for data analytics including collection, analysis of data and evaluation, and teaching best practices for quality assurance and data management. Training will be provided throughout this process on how to use and maintain eLogic.
Sharing Information and Interoperability-An Introduction to Nesting Networks
Health and human services organizations increasingly work in a collaborative environment where sharing information better supports the achievement of client outcomes. Whether through referral, shared services or other collaborative arrangements, agencies and their staff and clients, can benefit from a more efficient and effective service delivery system or network, by sharing vital information in a secure manner that ensures the privacy and confidentiality of all parties.
A nesting network is a large web of interconnected databases that supports the sharing of data across organizations. Organizations have the ability to create a database(s) within a larger database while maintaining a seamless connection between all established databases.
Nesting networks maintain a high level of security and data confidentiality and adhere to all HIPAA standards. When an agency joins a nesting network, they choose what data points they want to share with other agencies within their community, making referrals seamless and more efficient. Depending on the settings each agency agrees to, network referrals are able to share vital information between agencies such as client
demographics, services, programs, and assessments. An additional feature is that client records can be customized within agencies without being duplicated. This protects clients
and agencies against sharing confidential information. When client records are not duplicated, agencies gain a better understanding of the population they are serving.
Why Are Nesting Networks Important?
Nesting networks increase the efficiency and the effectiveness of client/case management by eliminating the amount of time spent entering duplicate information. By utilizing a universal intake screen across a network, clients are only asked to provide their basic information one time. When an agency makes a network referral, all relevant data collected from the client can be sent to the receiving agency via an electronic record. With this change in the work process, case workers/managers will have more time to work directly with their clients on their aspirations, goals and achieving their outcomes.
Additionally, nesting networks significantly increase an agency’s data quality by promoting the standardization and uniformity of data elements. eLogic ensures that agencies within a network are communicating in a common data language. When agencies use the same data standards, quality is improved with more accurate and reliable data supporting robust analysis and evaluation.
Clients receiving services from multiple agencies within a nesting network, can access all their records through a uniquely assigned client portal. The client portal allows clients to view their records in each agency. Agencies can choose to allow clients to enter preliminary intake information, fill out applications, update their information and self-assess their well-being. This same functionality can support development of a community-wide 211 system where agencies can not only locate and refer their clientele to local agencies within their community but can actually create electronic records and transmittals for all other eLogic users. As your eLogic network grows, so does your network’s capability for true interoperability.
Our Unique Approach to Consulting
We began as planners, evaluators, researchers, and managers. CAMP staff have experience working in the nonprofit and public sectors, academia, and the private sector including case managers and social workers, program managers and agency directors and administrators, university professors and a range of IT professionals including coders, software engineers, designers/architects and developers. This helped shape our organizational culture where we work collaboratively with organizations as partners and share their vision for success.
We apply our knowledge and experience in consulting to support program design and development and evaluating programs and services for impact/outcomes and return-on-investment. If your organization has also invested in one of our software products, our commitment is to obtain the most utility and value from the software and demonstrate a positive return on your investment.
Some of our Consulting Services:
- Organizational Development
- Program Design and Development
- Program Analysis and Evaluation
Software can improve the way organizations deliver services but a strong management structure, and defined work practices and work processes, are prerequisites to using software effectively. Our Person-Centered/Data-Driven approach to agency management, service delivery, data collection and application, and other management requisites, identifies organizational barriers that may affect service delivery, and proposes workable and realistic solutions that improve workplace performance. Having these pillars in place can support the organization’s outreach, marketing and fundraising efforts, sending the message that the agency is a safe place to invest private and public resources that benefits the community and its constituents.
Program Design and Development
We are true to our beginnings and have assisted organizations in developing, managing, testing and demonstrating innovative programming and evaluating those programs for proof of concept. If success is demonstrated, we can assist organizations in scaling up the new programs to full operational status while maintaining ongoing programmatic analysis and quality control.
Program Analysis and Evaluation
Of paramount importance is that organizations develop the capacity to demonstrate impact and change, the outcomes of providing direct services. There are standard practices in program analysis and evaluation that we can develop and implement in your organization. Our experience in developing, conducting and managing demonstration projects at the local, regional, statewide and national levels, can help communicate the results of these projects to your various stakeholders and funders. We recognize the complexity of operating programs on a daily basis while also having responsibility for producing accurate and timely data. Our Person-Centered/Data-Driven approach can simplify work processes including analysis and evaluation and integrate these practices into your daily operations.
We are content and curriculum developers and offer training across a wide range of subject matter. Our staff includes academics with specific skills in online learning development, training, and teaching. The training programs and courses described below were all created by CAMP. We have our own LMS (Learning Management System), a software application that supports the administration, documentation, reporting, and delivery of educational and training curriculums. The LMS also has the capability to measure the impact of training on those persons attending the training and as well how the training is applied in their organizations. In today’s learning environment, we recognize the utility of “gamification” to support the learning process and are integrating gaming videos into our catalog of online learning curriculum and courses.
The training programs and courses are available online in an asynchronous format where participants learn on their own schedule with available instructor support. The training programs and courses are also available in the traditional classroom setting.
Person-Centered/Data Driven-Integrated Learning Program
A person-centered/data-driven (PC/DD) organization places the client at the center of its operations, supported at every step by data so that every activity can be measured and analyzed, and the results can inform future practices. “Data-drivenness is about building tools, abilities, and, most crucially, a culture that acts on data. It’s about acquiring and analyzing data to make better decisions.”
This six-course asynchronous online curriculum prepares your agency for implementing the PC/DD framework for data driven management and accountability.
The Accountable Case Manager
This foundational course provides a basic understanding of case management practices from the perspective of the organization as well as the client. It presents a conceptual framework with practical guidance combining sound management theory, Results-Oriented Management and Accountability (ROMA), and best practices for a balanced curriculum.
Theory of Change
A Theory of Change (TOC) is a conceptual road mapfor how an organization expects to achieve its intended impact. It articulates the assumptions about the processes through which intended changes will occur and the organizational capacities to manage such processes. It shares attributes with the logic model which has detailed information about needs, activities, inputs, outputs, indicators and outcomes, and demonstrates the “big picture” about how all of these components work together. The course covers how to develop a Theory of Change for your agency and community.
Results-Oriented Management and Accountability (ROMA)
ROMA is a framework for integrating traditional management functions with the focus on accountability. It incorporates the use of outcomes/results into the administration, management, operation, and evaluation of human services in addition to the traditional counting of customers and units of service.
CAMP created the ROMA Curriculum and co-created the National ROMA Train-the-Trainer Program. ROMA training is available through the Association of Nationally Certified ROMA Trainers & Implementers (ANCRT) as well as from CAMP.
Building & Applying Logic Models
The logic model is a tool that organizes the relationship between needs, services and outcomes and is the foundation for any Theory of Change analysis. Building logic models is central to understanding and sustaining your organization and should be shared with all stakeholders. It is like a story with a connecting narrative, so this course invites you to enjoy “The Village and the Dragon: A Logic Model Folktale” and have a little fun while learning.
Creating Outcome Scales & Matrices
An outcome scale is an essential tool for measuring incremental change for individuals as well as organizations. A matrix is a grouping of outcome scales that brings together multiple influencing factors providing a comprehensive view of the individual or the organization. The course will cover developing scales and matrixes for family self-sufficiency, Social Determinants of Health and other subjects of interest to the human services community.
Social Return-On-Investment (SROI)
An overview of the SROI concept and how its use can benefit public and nonprofit human services organizations. Topics include: cost-benefit and accounting principles applied to human services, valuing results/outcomes, case studies and practical application to programs and services. Participants have the opportunity to develop SROI scenarios for their own agency which are peer reviewed with input from the instructor.
Development and Implementation of a Data Centric Organization
Data Centricity is the extent to which an organization is culturally and operationally oriented to apply data as a source of actionable insight in support of advocacy, marketing, engagement of stakeholders and the broader focus of the organization. It implies that organizations have the right expertise, experience, and skills to get the most value out of their data with emphasis on data analytics. Participants will be introduced to the four operational pillars: people, platforms, partners and processes and the 21 building blocks for transitioning into a data centric organization.
Three video games are available to teach school age children and young adults some of the basic activities of daily living.